Frequently Asked Questions

What is WishesKept?

What is Wisheskept?

WishesKept is a private, digitally encrypted information and media storage service that encourages families to plan and prepare for the future. Think of us as a digital safety deposit box. Our cloud storage facilities protect your data so that it cannot be stolen, lost or destroyed.

We serve as a roadmap to help you gather and organize all of the documents, contacts, instructions, and treasures you want to preserve for your loved ones. Our easy-to-use, interactive process helps you preserve everything that your doctors and loved ones may need to know in the future.

Why should I subscribe to WishesKept?

Most of us work all of our lives to protect and provide for our families. Yet so many of us forget to make plans to protect them after we are gone or unable to function.

Unfortunately, after a parent has passed away, the spouse and siblings are often left with conflicting views concerning many of the details not covered by the will. Having your information organized and your wishes clearly stated will help to eliminate this confusion.

Our service is accessible 24 hours a day, 365 days a year, from any location in the world.

I already have a will. Why would I need WishesKept?

By providing your family with all of the information they will need in times of crisis, you will also be providing them with peace of mind.

You don’t have to be old or sick to do this kind of planning: Newlyweds and new parents have just as much to gain from having their affairs in order for the family.

Whether or not you’ve done much planning, having easy access to a few basic pieces of information can make a huge difference to your family if something happens to you.

Can I use my WishesKept account as a will or testament?

No. Your WishesKept account provides secure, private and safe storage for important documents. WishesKept is not a substitute for legal documents.

A will or testament is a legal declaration in which you name one or more persons to manage your estate and provide for the transfer of your property at death. Wills must be in writing, and they require signatures and witnesses. Audio and video wills are not usually valid.

Can I upload an executed copy of my will to my WishesKept account?

Yes. This is exactly the type of important document that we developed WishesKept to protect. We keep your documents safe and private. When your account is activated, the only people who receive copies are the people you have previously authorized.


Privacy of My Data


Is my information private and secure?

Your information is yours and only yours. Your information is not only confidential but encrypted as well. We are not able to decrypt your information or able to see it. Your privacy and security are essential. For more information, please visit our dedicated Security Page https://www.wisheskept.com/security/

Will anyone else be able to view my information?

No. Nobody else can see any personal information, documents, emails or any other content within your account.

Is my data safe from theft, flood, and fire?

Yes. Your information is kept in several secure data centres in multiple locations. All of our systems are backed up regularly.

Do you keep all my email addresses private?

The only email address WishesKept is able to access associated with your account is the email address used to log in. WishesKept does not share this email address with anybody.


Account Activation and Sharing

What is the Activation system?

When you are using WishesKept, you have the option of printing an emergency access certificate. It's a good idea to attach it to your will, your life insurance and your medical directives. The unique code printed on the certificate will allow your loved ones to view your information in read-only mode.

The only other way anyone can see your information is by using your personal login and password.

What happens if my certificate is lost or stolen?

You should store the certificate in a safe or safety deposit box where it can only be accessed by people your trust.

However, If a certificate is stolen or goes missing, it can be easily cancelled by logging into WishesKept and clicking the rekey button. Once a certificate is rekeyed, the old certificate is no longer valid and can't be used to access your data. You will need to print a new certificate for future access.

Do I have to print an emergency access certificate?

Printing an emergency access certificate is entirely optional. If you are using the system for personal reference, you may decide to only allow access using your login and password.

If you use a third party password application, you may wish to store your login and password details in your app. Just make sure that a family member or loved one knows how to access the password program if you are unable to do it yourself. You may want to store the master password in a safe or safety deposit box.

Keep in mind that unless someone can physically get hold of your emergency certificate, they won't be able to access your data without the login and password. The access key is more than 30 characters long and needs to be a perfect match for your unique account number. When you combine this with our proprietary security techniques, it makes gaining unauthorised access to your data practically impossible.

What will happen to my account after my death?

When your account is activated, all of your data fields are locked and no more information can be added or removed.

The contents of your account can then be stored with us for up to two years after the account is activated.


Accounts and Billing

How does billing work?

Billing for WishesKept is done through Stripe, a credit card processing company used by many large online businesses. This means that WishesKept will not have access to your actual billing info like credit card numbers – these are all stored and managed through Stripe’s highly secure system.

Stripe lets WishesKept know when users create an account (and when their subscriptions expire). WishesKept then updates your subscription accordingly.

How will I know that my subscription is about to expire?

We will notify you one month before your account is up for renewal. After you renew, we confirm your payment and we will send you a receipt for your records. If there are any problems with the billing you will be immediately notified by email.

You can also sign up to have WishesKept automatically renewed on an annual basis.

If I do not renew my service what will happen to my information?

You will have 24 months to re-activate your account. Re-activation consists of paying for the interim period that you were not a member, along with a reactivation fee. If you do not reactivate your account within 24 months, a final notice will be sent to you. Your files will be permanently deleted from our system 30 days after the date of the final notice.

What is the refund or cancellation policy?

You may cancel your account from your account Dashboard at any time and for any reason.

Full refunds are available if you cancel your account within seven (7) days of opening it. No refunds of any kind are made after that point.

What if I forget my password?

Click link where it says “Forgot Password?” on the Login page. You will receive an email with the steps that are required for you to obtain a new password.

Does WishesKept store my credit card information?

WishesKept does not store your credit card information – it is securely stored via ‘Stripe’ our credit card vendor. You can learn more about Stripe here.

Stripe will share some information with WishesKept about the outcome of various transactions to enable us to let you know whether your charge was successful or not.

Under no circumstances will WishesKept receive your actual credit card information.


Legal Stuff

Does WishesKept give legal or accounting advice?

WishesKept is not a licensed legal service. We are an online service company dedicated to providing a simple, secure way to make sure you have taken care of everything you would want your loved ones to have access to should something happen to you.

Does WishesKept recommend any of the service providers on the site?

All of the service providers shown on WishesKept are advertisers. WishesKept does not give any advice or make any recommendations as to what vendors you should use. For more information, please visit our Terms and Conditions page https://www.wisheskept.com/terms-and-conditions/.


Definitions

What is a will?

A will is a legal document in which a person permits another to make decisions on how his/her estate will be managed and distributed after death.

Is WishesKept a will?

WishesKept is not a will. However, you can upload your legally formed will onto your WishesKept account.

What is a DNR?

A “do not resuscitate” document is a binding legal document that states that resuscitation should not be attempted if a person suffers cardiac or respiratory arrest.

What is an executor?

‘Executor’ is a legal term referring to a person named by the maker of a will to carry out the directions of the will. Typically, the executor is the person responsible for offering the will for probate, although it is not required that he or she fulfil this responsibility.

The executor’s duties also include disbursing property to the beneficiaries as designated in the will, obtaining information of potential heirs, collecting and arranging for payment of estate debts and approving or disapproving creditor’s claims. An executor will make sure estate taxes are calculated, necessary forms are filed, and tax payments are made. They will also assist the attorney or lawyer with the estate.

What is probate?

Probate is the court-supervised process of gathering a deceased person’s assets and distributing them to creditors and inheritors. Probate can get very expensive and take significantly longer time to complete if you die without a will.

What is the probate process?

When you die a lawyer files your will at the local court. The will is taken before a judge and the judge reviews the will to determine if it is valid. The judge then signs an order granting power to the executor named in your will.

The executor is the person you choose to carry out the directions of the will, so be sure to pick someone you trust to be capable of handling your affairs properly.

What is an Advance Care Plan

Advance care planning is about exploring what matters to you when you near the end of your life. This information is shared with your loved ones and your healthcare team so treatment and care plans can support what matters to you.

An advance care plan includes what is important to you and gives your life meaning. This might include people and pets, your values and the way you would like those caring for you to look after your spiritual and emotional needs.

Having a plan is particularly important if you become too unwell to tell your loved ones and your health care team what you want yourself. It’s an important gift for your loved ones as it can relieve the burden of them having to make decisions on your behalf.

What is a Living Will or Health Care Directive?

A “living will” or “health care directive” specifies what actions should be taken in the event you are no longer able to make decisions due to illness or incapacitation. It pays special attention to the administration of life-prolonging measures.

What does it mean to die intestate?

A person is said to have died intestate when there is no will. Without a will, your heirs may not know of your wishes or instructions for funeral arrangements, distribution of property, guardians for your children, and so forth. Without a will, there is no executor in the legal sense. The court will therefore appoint an administrator for your estate. This person may or may not be the executor you would want, and is paid by the estate for their services at rates that are approved by the probate court.

WishesKept helps you clarify your instructions and wishes so that you can provide your heirs with all of the legal, financial and personal guidance they will need.